Thank you for shopping at Noors Vogue. We appreciate your business and strive to provide you with the best possible shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
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Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide a receipt or proof of purchase.
- Certain items, such as perishable goods, custom products, and intimate items, may not be eligible for return. Please refer to the product page for specific return eligibility.
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Return Period:
- You have [number] days from the date of receipt to return an item.
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Return Process:
- To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
- Once your return request is approved, we will provide you with instructions on how and where to send your item.
- Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
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Refund Process:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will process your refund to your original method of payment within [number] days.
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Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
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Late or Missing Refunds:
- If you have not received your refund within the specified time frame, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us at [email address].
Exchanges
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Eligibility for Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] with your order number and details of the defect or damage.
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Exchange Process:
- Once your exchange request is approved, we will provide you with instructions on how and where to send your item for exchange.
Non-Returnable Items
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Gift Cards:
- Gift cards are non-returnable and non-refundable.
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Sale Items:
- Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- By email: info@noorsvogue.com
Thank you for shopping at Noors Vogue!